Website accessibility statement

This Accessibility Statement refers to . It does not apply to any third-party sites we use.

Accessibility standards

This website aims to conform to level AA website accessibility standards of The World Wide Web Consortium (W3C) Web Content Accessibility Guidelines.


Graphics and images on our website have alternative text, which describe the contents or function of what is displayed on screen.


This site uses Cascading Style Sheets (CSS) to manage page layouts, which means pages are well structured and compatible with most assistive technologies.


Links in sentences are underlined and in a different colour. Links open in the same window unless otherwise stated.


  • We have ensured that line lengths and the space between lines are set to offer an easy reading experience
  • All text is written as clearly as possible using language appropriate to the content
  • The fonts we use are designed to be easy to read
  • We provide headings and sub headings to show the structure of a page and to aid screen readers
  • You can resize text using your browser settings

Navigation aids

  • Navigation aids are consistent throughout the site
  • You can return to the homepage at any time by clicking on our heart logo in the top left-hand corner of the page
  • The search function in the top right-hand corner of the page can be used to find specific pages
  • Where you are in any given section of the website is shown at the top of the page
  • For those using screen readers, we have included links that enable main page navigation to be skipped. These are known as ‘skip links’.


The fields in forms are clearly labelled, and errors in forms are flagged before a form can be submitted.

Accessibility problems we know about

There are parts of our website that aren’t fully accessible, which we’re working to resolve. For example:

  • visitors can’t access some areas using a keyboard
  • some errors on forms aren’t picked up by assistive technology
  • there are some missing form labels
  • the heading structure on some pages is not consistent

How we test our website

We use various automated tools to test our website, including Google Lighthouse, so we can meet WCAG’s AA standards.

Our latest improvements

We have improved accessibility recently by making the following changes:

  • provide subtitles and transcripts to all video content 
  • include appropriate headings and subheadings to aid navigation by screen-readers
  • make the text of links meaningful so that their target is clear when they are read out of context
  • iframes have been appropriately titled to give screen reader users more context regarding the information being presented
  • we’ve improved the site’s mobile experience by ensuring that users can tab through all active page elements with a clear focus state, and that closed elements are not tabbed through
  • we’ve had accessibility training delivered for members of our UX Design, Development and Content teams to help improve our understanding of accessibility and make improvements to our products teams’ ways of working

Further help

If you have any difficulty using the website, please get in touch using our email [email protected]